If you are a company selling products and services, would you use Twitter to do your market research? Some do but it does not seem to be such a good idea.
Twitter is a very popular, simple and easy to use social networking and micro-blogging service. Due to that, a lot of people are using it. Of course, people mean consumers and lots of people gathering together definitely mean lots of potential customers. So, it did not take long for companies to put one and one together to conclude that Twitter is where it’s at. The place where the pulse of the market can be felt.
Due to this, some companies do their market studies using Twitter. They listen to what customers have to say, what products or services they like and do not like, and what people say of their products or services and that of their competitors.
Listening to what people tweet about your product and that of your competitor’s is obviously a wise thing to do. You can learn a lot from that exercise. However, doing a market research there will not give you reliable results.
An article in Reuters said that just a few on Twitter do all the tweeting. That article mentioned a Harvard study which found that only 10 percent of Twitter users generated more than 90 percent of the content. These are the more active and vocal users. Therefore, much of the information you gather will only come from a select few people.
So, by doing your market research on Twitter, you are actually basing you market research on just approximately 10 percent of the total Twitter users. A far cry from even just the majority. Still, it is not a fruitless exercise. Companies can still glean a lot of helpful information that way. Just don’t expect a scientific outcome.

